Computer keeps going into "hibernation mode" suddenly
I read a related thread that was close to my problem, but it wasn't quite the same thing.
Now, when I close the lid, my computer goes into hibernation. That's what I expect, and want. When I open it back up, it prompts for a password, and goes back to the desktop or where I was. Fine.
Here's what has recently started happening:
I'll be working -- even in the middle of typing an email -- and the screen will suddenly go black. I have to hold the power switch for a second or two (but not long enough to do a reboot) to get the password screen. I enter it, hit the arrow, and it returns
right to what I was doing -- even in the middle of a word.
What is probably going on, and can I fix this?
Keys to the Problem Computer keeps going into "hibernation mode" suddenly
Some laptops go into hibernation suddenly without warning when they are overheating.
Are your fans clean?
I think so. I use my laptop on top one of those bases that has two fans. I think I'm good there.
If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.
Recommended Method to Fix the Problem: Computer keeps going into "hibernation mode" suddenly:
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