cannot access internet with Microsoft products (only) Tech Support

cannot access internet with Microsoft products (only)

running

tried to run microsoft addon fixit, could not down load the filewindows 7 on dell studio 540 core2 quad
cannot access internet through IE8 but can through Firefox
cannot access Avira site for antivirus update
Windows media player cannot access internet for album info

Anwsers to the Problem cannot access internet with Microsoft products (only)

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Did you upgrade to Win7 or is it a new computer?
Is it a Win7 64-bit computer?
Tips for solving problems with Internet Explorer (Win7)
http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer
1.
Does the behavior persist if you start IE in No Add-ons mode?
   => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons).
Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS]
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
2.
Does the behavior persist if you Reset IE Advanced settings (RIES)?
http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
3.
What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?
4.
Has a(nother) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)?

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Cleaning your computer, components, and peripherals help keep everything in good working condition and helps prevent germs from spreading. You can't image how dirty the inside of your computer case can get. All the dust and dirt is going to prevent proper air flow and may even prevent the fan from working.

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