Wednesday, 6 July 2016

Troubleshoot:back up error code 0x80070424 Error

back up error code 0x80070424

When I try to do my back up error appears.  I have tried system restore.  I have tried to find the key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine, this is not in my registry editor.  I have tried to add this key to my registry but to no
avail.  I'm about ready to toss this computer out the door.  I am not computer savvy.  Please advise.

Anwsers to the Problem back up error code 0x80070424

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Hi Velvet123,

Here are two methods suggested to troubleshoot the above issue.
Method 1: Try running checkdisk and disk defragmenter from command prompt.
Step 1: Run Checkdisk as administrator from command prompt
To do so:
Go to start and type cmd in the search field.
Right click on cmd in the list and select run as administrator.
Click on Yes in the User Account Control Prompt.
To repair errors without scanning the volume for bad sectors, at the command prompt, type chkdsk, and then press ENTER.
Note If one or more of the files on the hard disk are open, you will receive the following message:
Chkdsk cannot run because the volume is in use by another process.
Would you like to schedule this volume to be checked the next time the system restarts? (Y/N).
Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.
To repair errors, locate bad sectors, and recover readable information, at the command prompt, type chkdsk volume:/r, and then press ENTER.
Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost
Step 2: Run disk defragmenter from command prompt:
To do so, type the following in the command prompt window,
defrag c: -v,
where C is the drive letter.
You may choose it depending on which drive would you like to run disk defrag.
Note: The command prompt application does not display any progress indication so be patient.
Now try running backup and restore in Windows 7 and see whether you still face the same issue.
If so, there might be corrupt registry files on your computer.
Method 2: Run registry cleanup utility
As such, performing registry cleanup would be a good step to isolate the above issue.
You may run One Live Care free registry cleaner for the above purpose.
The Windows Live OneCare clean up scanner will find and remove any invalid registry items on your PC.
The clean up scan will check your registry and locate any items that can be removed safely.
You can then choose to remove all the items the scanner finds
or select items individually for removal.

See if this fixes the above issue.
Thanks and Regards:
Shalini Surana - Microsoft Support.
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