Wednesday, 6 July 2016

Troubleshoot:Application uninstall throws "installer package does not support the current OS" Error

Application uninstall throws "installer package does not support the current OS"

Trying to install a windows 7 version of a network management package, it is first trying to uninstall the old version and throwing the error " installer package does not support the current OS".  I tried to uninstall the MSI in compatibility mode (right
click MSI, properties, compatibility tab, check run the program in compatibility mode) but it still throws the same error.  Any suggestion on how to uninstall the old version so I can load the Windows 7 version?  MSI is 57efb.msi (ASUS Marvell Network configuration

Keys to the Problem Application uninstall throws "installer package does not support the current OS"

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Hello GWeber,

Thank you for posting to the Microsoft Answers Forum.

You will need to contact the software vendor to get information on removing the software program.
If vendor is not available, then you would need to

search in the registry for any mentions of the software.  If you are not comfortable in making registry changes, you might want to go to a local repair shop for assistance.

Until you can remove remnants of the old software package, you would not be able to reinstall.


Microsoft Answers Support Engineer
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